Shipping and returns policies

 

Shipping Policy

Thank you for shopping with us! We’re committed to ensuring your order is handled with care and delivered in a timely manner. Please review our shipping policy below:

  1. Order Processing Time
    Orders are processed within 1-3 business days. Orders placed after 5 PM or on weekends and holidays will be processed on the next business day.

  2. Shipping Rates and Delivery Estimates
    Shipping costs vary based on your location and chosen shipping method. Delivery times may vary but typically range from 3-7 business days for domestic orders. Please note that we cannot guarantee delivery times, as they may be impacted by factors beyond our control, including postal service delays and customs clearance.

  3. Tracking Information
    Once your order is shipped, you will receive a tracking number via email to follow your package’s journey. If you do not receive this information, please contact us at [your email address].

Return Policy

We hope you are delighted with your purchase. However, if you are not fully satisfied, please review our return policy below:

  1. Eligibility for Returns
    Returns are accepted within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Due to the nature of our handmade products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

  2. Return Process
    To initiate a return, please contact our support team at [your email address] with your order number and reason for return. Once your return is approved, you will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  3. Refunds
    Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-7 business days. Please note that it may take additional time for your bank to reflect the refund.

  4. Exchanges
    At this time, we do not offer exchanges. If you wish to purchase a different item, please initiate a return and place a new order.

Contact Us
For any questions or assistance with your order, please reach out to us at: noemi@sweetsunsetsoap.com. We’re here to help!